When you get work done on your vehicle you expect your car to be returned in better condition then when you left it. Also going to the shop for something as simple as a tire rotation is pretty normal. They move wheels from the front of the vehicle to the rear and the rear wheels to the front. Sound easy enough?
Well in 2013 a car dealership was sued regarding a tire rotation. A couple took their car to a dealership in Grand Rapids Michigan. They were getting some routine maintenance done. Included in the maintenance was a tire rotation. After the service was “complete” they drove off. A ways down the road the front left tire decided to part ways with the vehicle.
A mechanic admitted that he had forgotten to tighten the lug nuts. The couple then sued for the damages to their vehicle. One of the points their attorney made was in reference to the Motor Vehicle Service and Repair Act. This law protects consumers from
unfair and deceptive practices
It turns out if you violate the act you are responsible for the damages and the court fees. The court originally found the dealership and the mechanic guilty and fined them. The jury made the dealership cover the court fees which totaled over $70,000 and awarded the couple $40,000.
The dealership appealed the decision and stated that they did not violate the Motor Vehicle Service and Repair Act. The dealership claimed that they did not
charge for repairs that are in fact not performed
The court decided to take another look at the case and determined that rotating the tires did not include tightening of the lug nuts. The court stated,
We conclude, under the plain language of MCL257.1307a, that defendants “performed” a tire rotation, albeit negligently…There is no support for the trial court’s determination that a tire rotation is not “performed” if a service person fails to sufficiently tighten the lug nuts on one tire.
Do you think that tightening of the lug nuts should be part of the tire rotation service? Let us know what you think in the comments below!